Shipping policy
Last updated: May 2026
At North Eleven Club, we are committed to delivering your order as quickly and efficiently as possible.
Order Processing
All orders are processed within 1–3 business days.
Once your order has been processed and dispatched, you will receive a confirmation email with tracking information where available.
Orders are not shipped or delivered on weekends or public holidays.
Shipping Times
Estimated delivery times:
United Kingdom
Standard Shipping: 5–12 business days
Europe
Standard Shipping: 7–15 business days
International
Standard Shipping: 7–20 business days
Please note that delivery times are estimates and may vary depending on your location, customs processing, and courier delays.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
We may offer free shipping promotions from time to time.
Tracking Information
Tracking details will be provided once your order has been dispatched where tracking is available from the supplier or courier.
Please allow up to 72 hours for tracking updates to appear.
Delays
While we aim to deliver all orders within the estimated timeframe, delays can occasionally occur due to:
High order volumes
Courier disruptions
Customs processing
Weather conditions
Public holidays
North Eleven Club is not responsible for delays caused by shipping carriers or customs clearance processes.
Incorrect Addresses
Customers are responsible for ensuring shipping details are entered correctly at checkout.
If an incorrect address is provided, please contact us as soon as possible at:
hello@northelevenclub.com
We cannot guarantee address changes once an order has been processed.
Lost or Damaged Parcels
If your order arrives damaged or appears lost in transit, please contact us within 7 days of delivery or expected delivery date.
Please include:
Your order number
Photos (if applicable)
A description of the issue
We will work with the courier and supplier to resolve the issue as quickly as possible.
Customs & Import Duties
International orders may be subject to customs fees, taxes, or import duties depending on your country’s regulations.
These charges are the responsibility of the customer.
Contact Us
For any shipping-related questions, please contact:
hello@northelevenclub.com
Thank you for supporting North Eleven Club.